Refund Policy

At Vibe Cart, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we offer a hassle-free 7-Day Exchange & Replacement Policy.

Eligibility for Exchange:

• The request must be raised within 7 days of receiving your order.

• The item must be unused, unwashed, and in its original packaging with all tags attached.

• Proof of purchase (order number or email receipt) is required.

Non-Returnable Items:

• Items damaged due to customer misuse.

• Products bought during clearance/sale offers (unless damaged prior to delivery).

How to Claim an Exchange:

1. Contact our customer support team via WhatsApp (+92 3131442075) or Email (vibecartt.official@gmail.com) within 7 days.

2. Send us clear pictures/videos of the damaged or incorrect item along with your order details.

3. Once approved, our team will process a replacement parcel for you.